Customer Service Representative / Dispatcher
$18.00 – $21.00/hr DOE
M – F, Day Shift (Flexible Hours) Occasional Saturdays & Overtime as Needed
A local ready-mix and distribution company in the Orange City, IA area is seeking a motivated Customer Service Representative / Dispatcher to join their team! This is a great opportunity for someone who thrives in a fast-paced environment, enjoys customer interaction, and can juggle logistics, scheduling, and communication with professionalism.
Responsibilities:
- Provide excellent customer service via phone, email, and in person
- Build and maintain strong relationships with customers and internal teams
- Support and promote a positive safety culture
- Answer incoming calls, take and modify customer orders
- Efficiently schedule and space orders to optimize truck usage
- Adjust daily delivery schedules based on customer needs and real-time changes
- Handle a high volume of calls professionally
- Inform customers about value-added products and services
- Utilize driver feedback to improve customer service
- Collaborate with Sales and Admin teams for accurate project and order management
- Track and document Key Performance Indicators (KPIs) daily
- Assign trucks to loading/unloading areas and manage shipping documents
- Verify shipments and follow up with customers
- Complete call logs, reports, and handle C.O.D. orders
- Perform other duties as assigned
Requirements:
- High School Diploma or GED required; Associate’s degree preferred
- 1+ year of dispatch/logistics experience
- Local geographic knowledge of the Orange City, IA area for routing and scheduling
- Client Services certifications a plus
- Strong organizational and communication skills
- Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Basic math skills including fractions and decimals
- Ability to read and provide accurate driving and site directions
What you’ll get:
- Starting Pay: $18.00 – $21.00/hr DOE Weekly pay every Friday
- Direct Deposit and/or Paycards Available
- Paid Holidays & PTO (Based on accrued hour requirements)
- Medical Coverage – Access to affordable and comprehensive group medical coverage
Apply online, call, or stop by today! Our services are FREE to candidates!
327 9th Street – Sheldon, IA | 712-324-2425
