Job Title: Customer Support Specialist
Are you a people person with a knack for problem-solving? We are looking for a dedicated Customer Support Specialist to join a family-friendly team in Norfolk! If you enjoy building relationships and want a stable career with no nights or weekends, this is the perfect opportunity for you.
The Schedule
- Hours: Monday – Friday, 8:00 am to 5:00 pm
- Work-Life Balance: 40 hours per week with NO WEEKENDS!
What You’ll Do
As a Customer Support Specialist, you will be the voice of the company, providing top-tier support across phone, email, chat, and social media. Your goals include:
- Customer Support: Address inquiries and resolve complaints to ensure a positive journey from start to finish.
- Technical Guidance: Guide customers through troubleshooting, order fulfillment, and post-purchase support.
- Product Expertise: Maintain a high level of parts knowledge (specifically small engine parts-related) to confidently assist clients.
- Process Improvement: Gather feedback and collaborate with internal teams to enhance products and services.
What You’ll Need
- Education: High school diploma or GED.
- Experience: Proven background in customer service role.
- Skills: Excellent communication, strong organizational abilities, and a proactive, team-oriented mindset.
- Technical: Proficient computer skills with a typing speed of at least 32 WPM.
- Reliability: Ability to maintain a consistent schedule with minimal absences.
- Bonus: Bilingual skills are a plus but not required!
Perks of the Position
- Pay: $16.50 – $20.00 per hour, DOE.
- Environment: Climate-controlled work area with a family-friendly atmosphere.
- Growth: Ongoing training and development opportunities.
- Full Benefits: Health insurance available at hire; Company-paid Life insurance; plus Dental, Vision, Disability, and more.
What you’ll get:
- Weekly pay – every Friday
- Direct Deposit or Paycard options available
- Paid Holidays & PTO (based on hours worked)
- Affordable group medical coverage available
Apply online, call, or stop by today! Our services are FREE to candidates!
105 East Norfolk Ave. Suite 105 | Norfolk, NE | (402) 379-4050
Aventure Staffing is an Equal Opportunity/Affirmative Action Employer. A drug screen and background may be required.
